Privacy Policy

JustGo Rides Ltd (“JustGo Rides”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share personal information when you use our website, make a booking, contact us or use our transportation services.

1. Who We Are

JustGo Rides Ltd is a private hire vehicle operator based in London.

Registered Office:
Suite 7, The Old Dispensary
30 Romford Road
London, E15 4BZ
United Kingdom

Company Registration Number: 14965642

Email: support@justgoridesltd.com

For the purposes of applicable data protection legislation, JustGo Rides Ltd is responsible for the personal information described in this Privacy Policy.

2. Information We Collect

Depending on how you use our services, we may collect:

Personal and Contact Information

• Full name
• Telephone number
• Email address
• Booking reference
• Communication history

Journey Information

• Pick-up address
• Drop-off address
• Journey date and time
• Number of passengers
• Luggage information
• Flight number and flight information
• Additional stops
• Special requests
• Information necessary to provide the transportation service

Payment Information

When you make a payment, we may receive information about the payment transaction, such as payment status, transaction reference and amount.

Where payments are processed through Stripe, your payment card details are processed by Stripe and we do not need to store your full card number or security code on our own systems.

For credit-card payment on pickup, relevant transaction information may be recorded for accounting and service purposes.

3. How We Collect Your Information

We may collect information when you:

• Make a booking through our website;
• Contact us by email or telephone;
• Request a quotation;
• Modify or cancel a booking;
• Communicate with our customer service team;
• Make a payment;
• Submit a complaint or enquiry; or
• Otherwise communicate with JustGo Rides.

4. Why We Use Your Information

We may use your information to:

• Process and manage bookings;
• Provide transportation services;
• Contact you regarding your journey;
• Provide booking confirmations and updates;
• Communicate with drivers regarding pickup and journey details;
• Process payments;
• Process refunds;
• Respond to enquiries and complaints;
• Manage customer service;
• Maintain business and accounting records;
• Meet legal and regulatory obligations;
• Protect the safety and security of passengers, drivers and our services;
• Detect and prevent fraud, misuse or unlawful activity;
• Improve our services and website; and
• Send marketing communications where permitted and where appropriate consent has been obtained.

5. Lawful Basis for Processing

Depending on the circumstances, we may process your personal information on the following legal bases:

Contract

We need to process certain information to enter into and perform our contract with you, including arranging and fulfilling your booking.

Legal Obligation

We may process information where necessary to comply with legal, regulatory, accounting or other legal obligations.

Legitimate Interests

We may process information where necessary for our legitimate business interests, such as operating our booking service, maintaining security, handling complaints and improving our services, provided those interests do not override your rights.

Consent

Where consent is required, we will request your consent before processing your information for the relevant purpose.

You may withdraw consent where processing is based on consent.

6. Sharing Information With Drivers

To fulfil your booking, we may provide the driver with information necessary to complete the journey.

This may include:

• Passenger name;
• Pickup location;
• Drop-off location;
• Pickup time;
• Telephone/contact information where necessary;
• Flight information; and
• Relevant booking instructions.

Our existing operator terms specifically provide that passenger information may be shared with the driver for the purpose of fulfilling the journey.

Drivers must use customer information only for legitimate purposes connected with the booking and are required under our driver terms to comply with applicable data protection obligations.

7. Payment Providers

Payments made through Stripe are processed using Stripe’s payment services.

We may share the information necessary to process a transaction with our payment provider.

Payment providers may process personal information in accordance with their own privacy policies and terms.

JustGo Rides does not intentionally store complete payment card details where those details are processed directly by the payment provider.

8. Other Service Providers

We may use trusted third-party service providers to operate our business, such as:

• Website hosting providers;
• Booking and dispatch systems;
• Payment processors;
• Email and SMS providers;
• IT and security providers;
• Accounting and professional service providers.

Where third parties process personal data on our behalf, we expect appropriate contractual and security arrangements to be in place.

9. Legal and Regulatory Disclosure

We may disclose personal information where required or permitted by law, including to:

• Law enforcement authorities;
• Courts and tribunals;
• Government bodies;
• Regulatory authorities;
• Professional advisers; or
• Other parties where disclosure is legally required.

10. International Transfers

Some service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps required by applicable data protection law to protect the information and ensure that an appropriate legal transfer mechanism is in place where required.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The retention period may depend on:

• The type of information;
• The purpose for which it was collected;
• Legal and regulatory requirements;
• Accounting requirements;
• The need to resolve disputes or complaints; and
• Legitimate business requirements.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

12. Data Security

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access;
• Loss;
• Misuse;
• Alteration;
• Disclosure; and
• Destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

13. Cookies

Our website may use cookies and similar technologies.

Some cookies may be necessary for the website to operate correctly.

Other cookies may be used for analytics, functionality, security or other purposes.

Where applicable, we will provide information about cookies and obtain consent where required.

Non-essential cookies should only be used in accordance with applicable privacy and cookie requirements.

14. Your Data Protection Rights

Depending on the applicable law and circumstances, you may have rights including:

• The right to access your personal information;
• The right to correct inaccurate information;
• The right to request deletion of information;
• The right to request restriction of processing;
• The right to object to certain processing;
• The right to data portability where applicable;
• The right to withdraw consent where processing is based on consent; and
• Rights relating to automated decision-making and profiling where applicable.

These rights are subject to certain legal exceptions and limitations.

15. How to Exercise Your Rights

To make a privacy-related request, please contact:

Email: support@justgoridesltd.com

Please provide enough information to help us identify you and understand your request.

We may need to verify your identity before providing personal information or completing certain requests.

16. Marketing Communications

Where we send promotional or marketing communications, you may opt out at any time.

You can normally unsubscribe using the unsubscribe option provided in the communication or contact us directly.

We will not use your personal information for direct marketing where applicable consent or another lawful basis required by law is absent.

17. Children’s Information

Our services are intended to be booked by adults.

We do not knowingly collect unnecessary personal information directly from children.

Where information about a child is necessary to fulfil a booking, such as passenger numbers or child-seat requirements, it should be provided by an appropriate adult.

18. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of third-party websites.

You should review the relevant third party’s privacy policy before providing personal information.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or data protection practices.

The latest version will be published on this page with the updated date.

20. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can investigate your concern.

You may also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your personal information has been handled unlawfully.

21. Contact Us

JustGo Rides Ltd
Suite 7, The Old Dispensary
30 Romford Road
London, E15 4BZ
United Kingdom

Email: support@justgoridesltd.com

Company Registration Number: 14965642

Last Updated: 29 September 2026