London Airport Transfer FAQs

We recommend booking at least a day ahead, and we also handle same-day requests where a vehicle is available. For minibuses, early morning departures or busy holiday periods, booking a few days in advance gives you the best choice of vehicle.

Yes. Choose "Return" in the booking form and add your return date and time. Both journeys are shown together, so you know the full price before you confirm.

Each vehicle lists the number of passengers and suitcases it can carry. If you are travelling with extra items such as skis, golf clubs or musical instruments, add a note when booking so we can assign a suitable vehicle.

Yes, child and baby seats can be requested when you book, subject to availability. A charge may apply. Please tell us the age of each child so we can prepare the right seat.

Yes. We offer people carriers and minibuses for larger groups, and we can arrange more than one vehicle for the same journey. Please contact us before booking for groups with a lot of luggage.

For a meet and greet, your driver waits at the arrivals area with a name board and helps with your luggage. For other pickups, we send you the pickup point and your driver's details before you travel. Please follow the instructions in your booking confirmation.

Yes. We monitor the flight details supplied with your booking and adjust the pickup where we can if your flight lands earlier or later than scheduled. Always give your correct flight number when booking.

Because we track your flight, your driver will adjust to your new arrival time. Waiting time after landing is included as set out in your booking confirmation. If the wait goes beyond that, a waiting charge may apply (see "Are there any additional waiting charges?" below).

Yes. Our drivers and vehicles are licensed for private hire in London, and our drivers are checked before they start working with us.

You can pay online by card through Stripe, or by credit card at pickup where this option is available. Your payment must be successfully processed to complete the booking.

Yes. Online payments are processed by Stripe, a secure payment provider. We do not store your full card number on our website. Stripe's own terms and privacy policy apply.

Yes. An electronic receipt is sent to the email address you give us where applicable.

Any extra charges that apply will be explained to you where reasonably possible. Please read our Terms & Conditions for the full list of surcharges.

A parking charge of £15 applies for the first additional 30 minutes, then £20 for every further 30 minutes.

Yes. A waiting charge of £5 applies for the first additional 15 minutes, then £10 for every further 15 minutes.

Yes. Extra stops may carry an additional charge, depending on your vehicle and route. Please add all stops when you book.

If your journey goes beyond the route agreed at booking, an additional charge may apply. The amount depends on your vehicle and the extra distance.

A cleaning charge of up to £100 per vehicle may apply if extra cleaning is needed because of spills, mess or heavy soiling.

Parking and waiting charges are paid directly to the driver when they arise.

Cancel free of charge up to 48 hours before pickup. Between 48 and 5 hours before pickup, 30% of the booking amount is charged. Within 5 hours of pickup, 50% is charged. Read the full cancellation policy.

Send your request through our contact form, by WhatsApp, by email at contact@justgorides.co.uk, or by phone on +44 020 3633 2569. Please include your booking number.

If you are not at the agreed pickup point and have not told us you are cancelling, a no-show charge of 100% of the booking amount applies.

Eligible refunds go back to the original payment method after any cancellation charge is taken off, as set out in our Refund Policy.